Frequently asked questions.
Shipping Policy
◉All shipping orders have a flat rate cost of $5.00 (USA and Overseas), and will be shipped from Mill Valley, CA, USA via USPS Priority Mail. (USA orders include tracking and Insurance.)
International shipping will go via USPS Standard International ( it doesn’t include tracking or insurance ). Buyers are responsible for any customs charges that may apply. *Please be aware of additional taxes/duty policy and customs fees, contact your local postal system to obtain this information in your country before purchasing! I cannot be held responsible for possible delays or damages incurred during transit or due to customs procedures, which are out of my control.
◉ International orders have the choice of fully insuring and tracking your order for an additional flat fee of $30.00 (calculated at checkout). This will also shorten the delivery time.
◉ orders containing only postcards/gift cards do not come with a tracking number.
◉Orders ship within 1-5 business days. Delivery times vary depending on your location. While shipping times are not guaranteed, they average 2-7 business days for domestic and 15 - 30 business days for international.
Return Policy
◉Due to the hand-made quality of my items, all sales are final. We’ll gladly process cancellations that are received before order shipment. Orders already shipped are not eligible for cancellation.
◉Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
Types of Payment
We accept all major credit cards, I also accept personal checks ( If you choose this option you will be granted a 20% discount). To do the transaction by check please contact me at otisartstudio@msn.com